Local News Walkerton Herald-Times

Latest Ministry inspection of Brucelea Haven clears six compliance orders

Brucelea Haven is a 144-bed long-term care facility in Walkerton. (File Photo)

Officials say home is on track to re-open to admissions later this month

WALKERTON – Officials say that Brucelea Haven remains on track to resume admissions to the long-term care facility this month.

Griffin Allen, acting administrator at Brucelea Haven, told the Bruce County homes committee at their Feb. 6 meeting that a recent inspection visit from the Ministry of Health and Long-Term Care cleared six compliance orders.

“We have received written confirmation… that the Ministry of Health and Long-Term Care have cleared the six compliance orders they looked at, which is great news for the home and for the county,” said Allen.

Allan told the committee that, as of Feb. 6, 23 of the 24 compliance orders issued have been cleared.

The one remaining compliance order relates to abuse. The director’s order ceasing admissions to the home is still outstanding as well.

Jill Knowlton, Bruce County’s acting director of long-term care, told the committee at their Jan. 9 meeting that staff have begun work on a re-admission plan for the home in anticipation of the director’s order being lifted sometime in February. Allan reiterated to the committee on Feb. 6 that this is the case.

“The home has begun work to prepare a readmission plan to the home in anticipation of reopening for some new residents to join us,” he said.

Allen said that the plan would see three admissions per week once the director’s order is lifted.

Currently, Brucelea Haven is home to 114 residents, with 30 beds available. There are also 51 people on the waitlist.

Allen also told the committee that the Ministry is happy with the progress made at Brucelea Haven, and that they want these changes to be sustainable over the long term.

“(They) are particularly interested and concerned with the home’s ability to maintain ongoing compliance,” he said. “We have put together a written compliance sustainability plan, which has been prepared by Primacare and is in full implementation now.”

One of the issues the Ministry wanted to see fixed at Brucelea Haven was staffing. Allen reported that the home continues to receive sufficient applications to fill available positions. He also discussed the new personal support worker (PSW) schedule that has been implemented, which will add 17 PSW hours per day at Brucelea Haven.

Allen also stated that a staffing contingency plan for registered staff and PSW staff has been implemented, and that these plans received the blessing of Ministry inspectors during their visit at the end of January.


The annual resident and family satisfaction surveys were conducted at the home, and Allen discussed the results of those two surveys with the committee. The resident survey showed a 90 per cent overall satisfaction rating in 2019, down four per cent from 2018. Allen said that while the numbers were down, he feels the data collected for 2019 is better as 53 surveys were returned for 2019, up from 37 in 2018.

Items on the survey that received less than a 75 per cent satisfaction rating have been put on a follow-up action plan for staff to improve those areas.

Four items are on the resident survey.

  • There are enough staff to ensure that I get the care and assistance I need without have to wait a long time (58 per cent);
  • I am able to choose when and how I am bathed (71 per cent);
  • I have input into the activities offered (58 per cent); and
  • I am satisfied with the number of activities offered at Brucelea Haven (70 per cent).

Allen feels that the first two items on the list will be addressed through the changes to the PSW schedule, as well as some adjustments to the role profiles of some PSW members.

For the last two items, Allen said that these are already being looked at by staff.

“The recreation team, to their credit, had a feeling that there had to be some adjustments and enhancements,” said Allen. “Our recreation manager and her team have begun to have those conversations to updating some of their processes and their operating procedures within the department to accommodate the changing resident population.”

The family satisfaction survey also returned positive results, with a 91 per cent overall satisfaction rating (up three per cent from 2018). Thirty-six surveys were returned for 2019, up from 24 the year before. As with the resident survey, items with a rating of less than 75 per cent have been placed onto a quality action plan.

Five of the six items on the list are therapy-based, while the sixth relates to the home’s optometry clinic.

“What we’re hearing with some of those responses is we need to enhance the flow and disseminate greater information with regards to our contracted services within the home,” said Allen.

Allen told the committee that they will be working with Novo Peak Health, who provides some of the physiotherapy and occupational therapy services at the home, to provide information sessions for residents and families about the services they provide. The home is also going to utilize their tour packages, information packages and monthly newsletters to communicate this information to residents and families.

In closing his presentation, Allen said that he expects the compliance order and director’s order will be cleared in February.

“We do feel we are on track to clear the director’s order,” said Allen.

Brockton Mayor Chris Peabody, who is chair of the homes committee, stated he was pleased to see that staff have an action plan to address the concerns of the residents and their families from the 2019 satisfaction survey.

“That’s reassuring to see that there is a plan to address those and get those numbers up,” said Peabody.

Peabody also made a point of stating how important getting Brucelea Haven back into compliance and open to admissions is to the county and to the Municipality of Brockton.

“I just wanted to reiterate how important it is in the community and in the county, and to all the county employees, that we get this back on track,” said Peabody. “The county has really shown the Ministry that we’re dedicated to fixing this problem, have put a lot of resources into it – other departments had to sacrifice on the budget to help out, everybody pitched in – so I am really hoping that the Ministry sees this, the teamwork that we’ve put in, and reopens (the home to admissions) in February… it would be very important to the county and the community.”